Shipping Policy
Order Processing
After an order has been successfully placed, preparation and fulfillment usually begin within approximately 5 business days.
Once the package has been shipped, delivery typically takes 10–20 business days, depending on the destination country, shipping carrier, and local delivery services.
Please note that international shipments may occasionally experience delays due to customs inspections, transportation disruptions, weather conditions, or other logistical factors beyond normal operational control.
Order Tracking
When your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.
This tracking number can be used on international parcel tracking platforms to check the shipping progress and delivery status of your package.
Shipping Fees
A flat shipping fee of $2.99 USD applies to eligible orders.
In certain cases, shipping costs may vary depending on the delivery location, carrier requirements, or special logistical arrangements.
Shipping Destinations
Delivery services are available to most countries and regions worldwide.
If shipping to a specific destination is not possible due to logistical restrictions, you will be notified promptly. In such situations, alternative arrangements—such as order adjustments or refunds—may be provided.
For questions regarding shipping availability in your region, please contact customer support.
Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041
Address Changes
If you need to update the shipping address after placing an order, the request must be submitted before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
After this time, the order may already be under processing or prepared for shipment, and address changes may no longer be possible.
To request an address update, please contact customer support.
Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041
Shipping to a Different Billing Address
Orders may be shipped to an address that is different from the billing address associated with the payment method.
Please ensure that the delivery details entered during checkout are accurate and complete to avoid potential shipping delays.
Shipping Methods and Fulfillment
Orders are processed and dispatched during regular business days (Monday–Friday), excluding weekends and public holidays.
Orders placed on weekends are generally processed on the next available business day.
Products may be shipped from fulfillment facilities located in Hong Kong or international partner logistics centers, depending on inventory availability. This helps improve delivery efficiency for customers in different regions.
Contact Information
For questions regarding shipping, delivery updates, or logistics inquiries, please contact customer support:
Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041
Registered Address:
Room 1205, 12/F, Wah Wai Industrial Centre
38-40 Au Pui Wan Street, Fo Tan
Shatin, N.T., Hong Kong