Privacy Notice

Privacy Notice

1. Introduction

Protecting personal information is an important priority. This Privacy Notice describes how personal data may be collected, used, and protected when individuals access or interact with the services available on this platform.

By using the platform or completing a purchase, users acknowledge that their information may be handled according to the practices described in this notice.

2. Information That May Be Collected

Information Provided Directly by Users

Certain information may be voluntarily provided when users interact with the services on this platform. This may occur when users:

  • Place an order

  • Subscribe to newsletters or promotional updates

  • Submit reviews, feedback, or survey responses

  • Contact customer support for assistance

Examples of information that may be collected include:

  • Name

  • Email address

  • Billing information

  • Shipping address

  • Phone number or other contact details needed to process orders or provide support

Automatically Collected Information

When users visit the platform, certain technical data may be collected automatically to improve performance and enhance the browsing experience.

Examples may include:

  • Internet Protocol (IP) address

  • Device type and browser information

  • Pages viewed and navigation activity

Technologies such as cookies, server logs, and tracking pixels may be used to collect this information.

Information from Third Parties

In limited situations, additional information may be obtained from reliable external sources. This information may help verify shipping addresses, improve service quality, or assist in preventing fraudulent transactions.

3. Cookies and Tracking Technologies

Cookies and related technologies may be used to support core website functionality and improve user experience.

These technologies may help remember preferences, analyze website usage, and deliver relevant content.

Types of cookies that may be used include:

Essential Cookies
Required for basic functions such as maintaining the shopping cart and processing secure checkout.

Performance Cookies
Used to collect anonymous data about how visitors interact with the platform to improve performance.

Functional Cookies
Allow the system to remember user preferences such as language, currency, or location settings.

Advertising Cookies
May be used to show advertising or promotional content that is more relevant to user interests.

Users can manage cookie preferences through their browser settings.

4. How Personal Information May Be Used

Personal data may be used for purposes including:

  • Processing orders and arranging product delivery

  • Providing customer support and responding to inquiries

  • Improving website functionality and user experience

  • Sending promotional updates or newsletters (with an option to unsubscribe)

  • Detecting and preventing fraudulent or unauthorized activities

5. When Information May Be Shared

Personal information may be shared only when necessary to support the operation of services.

Service Providers
Trusted third-party partners may assist with payment processing, shipping logistics, order fulfillment, or technical services.

Legal Requirements
Information may be disclosed if required to comply with applicable laws, regulations, or official legal requests.

Operational Changes
In the event of operational restructuring or business transitions, relevant information may be transferred as part of the continued operation of services.

6. User Rights and Choices

Users have options regarding how their personal data is managed.

Marketing Communications
Promotional emails may be stopped at any time by selecting the unsubscribe link included in the message or by contacting customer support.

Access and Updates
Users may request access to, correction of, or deletion of their personal information by contacting customer support.

7. Data Security

Reasonable technical and administrative safeguards are used to protect personal information.

Sensitive information, including payment data, is transmitted using secure encryption technologies such as SSL.

Although strong security measures are implemented, no online system can guarantee complete protection from all potential risks.

8. Data Storage and International Transfers

Personal information may be stored on secure servers located in Hong Kong or other regions where service providers operate.

By using the services available on this platform, users acknowledge that their information may be transferred and processed internationally when necessary.

Personal data will be retained only for as long as required to fulfill operational, legal, or regulatory obligations.

9. Contact Information

If you have questions about this Privacy Notice or wish to make a request related to personal data, customer support can be contacted through the following channels:

Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041

Registered Address:
Room 1205, 12/F, Wah Wai Industrial Centre
38-40 Au Pui Wan Street, Fo Tan
Shatin, N.T., Hong Kong