Return Policy
Returns & Refund Policy
1. Order Cancellation
Orders may be cancelled if the request is submitted before the order has entered the preparation or shipping stage.
If a cancellation request is approved before processing begins, the payment will be fully refunded using the original payment method.
Once an order has already been shipped, cancellation will no longer be possible.
2. Return Requests
Customers may submit a request to return an item within 14 days of receiving the product.
Return Eligibility
To qualify for a return, the following conditions must be met:
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The product must remain unused
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The item must be in the same condition as when it was delivered
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The product must be returned in its original packaging
3. Proof of Purchase
A valid purchase record is required before a return request can be processed.
Acceptable documentation may include:
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Order confirmation email
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Payment receipt
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Order number or transaction reference
4. Return Authorization
Items should not be returned without prior authorization from customer support.
Once the request has been reviewed, detailed return instructions and the correct return address will be provided.
To request return authorization, please contact customer support.
5. Return Shipping Responsibility
Customer-Requested Returns
If a return is requested for personal reasons—such as ordering the wrong item or deciding the product is no longer needed—the customer will be responsible for covering the return shipping cost. The final cost will depend on the carrier chosen.
Damaged or Incorrect Products
If the product received is damaged, defective, or incorrect, the return shipping cost will be covered and will not be charged to the customer.
6. Shipping Fee Policy
No restocking fees will be charged.
Shipping fees, where applicable, will only be applied once and will not be duplicated during the return or refund process.
7. Refund Review and Processing
After the returned item has been received and inspected, a notification will be sent confirming whether the refund request has been approved.
Processing Time
If the return is approved, refunds are typically processed within 5–7 business days.
Refund Method
Refunds will be issued using the same payment method used for the original transaction. Depending on the payment provider or financial institution, it may take additional time for the funds to appear in the account.
8. Delayed or Missing Refunds
If a refund has not yet appeared, the following steps are recommended:
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Check your bank account again
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Contact your credit card provider, as refunds may require several business days to process
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Contact your bank, since additional processing delays may occur
If the refund is still not visible after completing these steps, please contact customer support.
9. Contact Information
For questions regarding returns, refunds, or related policies, customer support can be contacted through the following channels:
WhatsApp / Phone
+852 6333 8888
Registered Address
Room 1208, 12/F, Langham Place Office Tower
8 Argyle Street, Mong Kok
Kowloon, Hong Kong