Return Policy

Returns & Refund Policy

1. Order Cancellation

Orders may be cancelled if the request is submitted before the order enters the preparation or shipping stage.

If the cancellation request is approved before processing begins, the full payment will be refunded to the original payment method.

Once an order has already been shipped, cancellation will no longer be possible.

2. Return Requests

Customers may request a return within 14 days of receiving the product.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be unused

  • The item must remain in the same condition as when it was delivered

  • The product must be returned in its original packaging

3. Proof of Purchase

A valid proof of purchase is required before a return request can be processed.

Acceptable documentation may include:

  • Order confirmation email

  • Payment receipt

  • Order number or transaction reference

4. Return Authorization

Products should not be returned without prior authorization from customer support.

Once the return request has been reviewed, detailed return instructions and the correct return address will be provided.

To request return authorization, please contact customer support.

Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041

5. Return Shipping Responsibility

Customer-Initiated Returns

If a return is requested for personal reasons—such as ordering the wrong item or deciding that the product is no longer needed—the customer may be responsible for covering the return shipping cost. The cost will depend on the shipping carrier selected.

Damaged or Incorrect Items

If the product received is damaged, defective, or incorrect, the return shipping cost will be covered and will not be charged to the customer.

6. Shipping Fee Policy

No restocking fees will be charged.

Where applicable, shipping fees will only be applied once and will not be duplicated during the return or refund process.

7. Refund Review and Processing

After the returned product is received and inspected, a notification will be sent confirming whether the refund request has been approved.

Processing Time

If the return is approved, refunds are typically processed within 5–7 business days.

Refund Method

Refunds will be issued using the same payment method used for the original transaction. Depending on the payment provider or financial institution, it may take additional time for the funds to appear in the account.

8. Delayed or Missing Refunds

If a refund has not yet appeared, please try the following steps:

  • Check your bank account again

  • Contact your credit card provider, as refunds may require several business days to process

  • Contact your bank, as additional processing delays may occur

If the refund is still not visible after completing these steps, please contact customer support.

Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041

9. Contact Information

For questions regarding returns, refunds, or related policies, customer support can be contacted through the following channels:

Email: info@stephydesignhk.com
WhatsApp / Phone: +852 6063 0041

Registered Address:
Room 1205, 12/F, Wah Wai Industrial Centre
38-40 Au Pui Wan Street, Fo Tan
Shatin, N.T., Hong Kong